FAQs

GOOD TO KNOW INFORMATION

HOW DO I USE STRANDED?
Check out our pictorial here! Start by parting your hair to one side, shake some powder onto your dry hair on either side of the part. It's best if you don't sprinkle it directly over your part-line, but no sweat if you do :) Then shake your hair around with your fingers. Continue parting your hair and distributing the powder until all traces of grease are concealed!

 

    WHAT IF I GET POWDER ON MY CLOTHING? 
    While we recommend applying our product in your "getting ready" clothes rather than your "ready to go" clothes, if some powder falls onto your clothing, shake the piece of clothing out. If there is still a shadow remaining, lightly brush it away with your hand or a dry cloth. 

       

      WHAT IF I HAVE DARK ROOTS AND LIGHTER ENDS?

      Our suggestion is to use the shade that most closely matches your roots. 


       

      WILL THE RED HEAD SHADE BE THE RIGHT SHADE FOR MY HAIR?

      Yes, we tested this shade on a diverse array of our red headed pals and we think you'll be pleased with how it blends!


       

      IS THE BRUNETTE COLOR FITTING FOR ALL SHADES OF BROWN?

      Yes, we tested the brunette powder on light brown hair to the darkest of brown locks, and it absorbs so nicely into every shade.


       

      HOW LONG SHOULD A BOTTLE LAST ME?

      Depending on how frequently you use Stranded and how heavy-handed you are with its use, one bottle should last roughly two to four months.


       

      DOES STRANDED TRAVEL WELL?

      100% yes! Toss it in your bag for a long day out of the house just in case mid-day grease appears. Also, add it to your must-pack toiletry list!


       

      WHAT IF I DON'T LIKE IT AFTER I TRY IT?
      Try it again another day with another hair style - it might take some experimenting! If you still don't like it, gift it to a friend in need :)

         

        HOW LONG UNTIL I RECEIVE MY PRODUCT?

        Expect between four and six business days!


         

        HOW CAN I DONATE TO THE LAUREN SCRUGGS KENNEDY FOUNDATION?
        We are touched that you feel led to donate to a mission so close to our hearts :) Visit our "Stranded Gives" page and follow the prompts to make your donation.

           

          SHIPPING, PAYMENT & RETURNS INFORMATION

          WHAT TYPES OF SHIPPING SERVICES DO YOU OFFER? WHERE DO YOU SHIP?

          We currently ship to the US and around the world. A variety of shipping services is offered at checkout so that you may select the one that best fits your needs. All orders are processed in 1-2 business days, unless otherwise noted. Please remember that this handling time is in ADDITION to shipping time. All shipping costs are based solely on weight and destination and provided directly by the shipping provider. 


           

          HOW QUICKLY WILL MY ORDER SHIP?

          Most orders will ship the next business day unless otherwise noted within the product description (backordered products).


           

          CAN I MAKE A CHANGE TO MY SHIPPING ADDRESS, EMAIL OR PAYMENT INFORMATION?

          Our shipping partners are very fast and orders are processed immediately once they are received. We are unable to cancel orders or make changes to order information once an order has been received. Please verity your shipping address at checkout before submitting your order.


           

          DO YOU SHIP INTERNATIONALLY?

          Yes, but at an additional shipping rate.


           

          WHAT IS YOUR RETURN POLICY?

          All orders are non-refundable unless your item arrives damaged or unless we accidentally sent you the wrong item. Please contact us at info@annaloindustries.com if your order arrived damaged.


           

          SALES TAX

          We are required to charge sales tax in the state of Texas. Please note sales tax will be applied to orders shipping to addresses within those states.


           

          PAYMENT METHODS

          We accept all major credit cards as well as paypal.